According to the Better Business Bureau, the moving industry is one of the most complained-about industries in Canada. How can you avoid negative experiences? Be aware of common scams, and take steps to protect yourself from these fraudulent activities.
Get it in writing: It might be tempting to get a quick quote and schedule your move over the phone. Don’t do it. This is one of the easiest ways to get scammed. Since you have nothing in writing, the movers can easily charge whatever they want once they begin, and they may hold your belongings hostage until you pay an outrageous amount. Always schedule an in-house walk-through to get an accurate quote, and get the agreed-to amount in writing.
Read the fine print: When you sign a contract with a mover, read all the fine print. Make sure you understand the terms of payment before you sign. Unscrupulous movers may include terms that allow them to hijack your belongings after demanding more money. If you’ve signed anything that allows for these practices, the police will be unable to intervene.
Vet the movers: Before you agree to work with a moving company, research its reputation. Contact the Better Business Bureau to check the company’s rating. Ask for recommendations from friends. Read online reviews. Ask movers for proof of registration, proof of insurance and an office address. Take the time to vet the mover, so you know you are working with someone you can trust.
Try a hybrid approach: Consider renting and driving the truck yourself, and hiring movers for loading and unloading only. This will keep your possessions under your control to prevent hijacking scams. (It can also reduce the cost of the move!)